If you live or access services in the London Boroughs of Richmond, Wandsworth or Merton we can help if you are struggling with your bills. We are happy to have a quick chat or reply to an email. More detailed advice is available to those who are on benefits, have long term health conditions, are over 65, have children under five, speak English as a second language or otherwise find it hard to manage at the moment.
If you are eligible for a detailed advice session we are happy to visit your home or give you advice over the telephone. We will arrange a time to suit you and will either telephone you or two of our experienced and fully trained Home Energy Advisors will visit you at home. They will look at your energy usage, heating systems, insulation, lighting and energy behaviours (such as leaving on lights in empty rooms!). We can lend you energy saving equipment such as an Owl energy monitor. We will install, at no cost, reflective radiator foil, insulation materials and low energy lights (LEDs).
A home visit or telephone consultation usually take about an hour depending on the size of your property and is completely FREE.
We will also send you a report outlining the immediate and long-term changes which you can make to reduce your bills. Where appropriate, we will work with you and other agencies to look at any other support that’s available.