Case Studies

SWLEAP Case Study One

Mr P lives in a one bedroom privately rented flat with his wife and four young children. The flat is in a block which is owned by a housing association but it was bought under the right to buy and subsequently rented out. The family have been there for eight years. 

Mr P was formerly a refugee and English is not his first language. It was unclear what benefits he was receiving, and there have been some issues relating to this.

The SWLEAP team carried out a home visit, at which his landlord was present.  We discovered a missing radiator and that one of the lights could only be turned off by removing the bulb. Both of these issues have been resolved by the landlord following our visit.

We also discovered a significant amount of damp and mould at the front of the flat. The reason for this was not clear but probably related to the lack of ventilation and the type of building. The landlord was aware of the issues we had picked up and had been in contact with the housing association as the freeholder of the property.

We were able to put in new LED bulbs throughout the flat and suggest energy saving tips which should give Mr P and family estimated savings of £141 per annum.  We also advised on the Warm Homes Discount and Priority Services Register both of which will help the family.

We referred Mr P’s case to his local ward councillor to look at overcrowding and other non- energy related issues.  These are extremely complex as they involve multiple agencies such as the Department of Work and Pensions and the local council.

SWLEAP Case Study Two

Mrs X is a pensioner who lives in social housing and was concerned about her energy costs.

She had found out about SWLEAP because she attended one of our talks and had already started turning off all her appliances rather than leaving them on stand-by.

On visiting the property, the SWLEAP team noted that all of her lights were non-LED and so we were able to fit LEDs throughout as well as four radiator foils. Mrs X could not have afforded to buy these herself and would not have been able to fit them. They should reduce her bills by an estimated £137 per annum.

We provided information about energy savings and made suggestions for small changes, such as moving furniture away from radiators.

We also gave Mrs X details of the Priority Services Register and made sure that she knew how to apply for the next round of the Warm Homes Discount.